Complaints handling policy

Receive all complaints from customers related to services of PhucMinh.Shop.

In all warranty cases, you can contact us for advice and help. PhucMinh.Shop is not the manufacturer or distributor, so we are not responsible for the warranty of your goods. However, PhucMinh.Shop will always do its best to protect and support you when there is a dispute, such as by helping you contact the relevant e-commerce platform and working with them to resolve the issue. Please note that customers are responsible for any costs incurred in this process.

Settlement time: Within three working days from receipt of customer complaint. In case of force majeure, both parties will negotiate by themselves.